![]() ![]() A search bar on each page lets employees enter search terms to be taken to clear, filterable results for knowledge articles on the most common HR queries and policies. The portal’s knowledge functionality, containing searchable employee materials and answers to employee questions, couldn’t be easier to use. Knowledge, eForm and HR request functionality add up to a comprehensive service giving employees the power to manage their own needs effectively. The HR Helpdesk portal in Oracle Service Cloud is such an effective tool due to the possibilities it unlocks for employees. These plus a range of other essential UX principles lend themselves to a smooth, intuitive and enjoyable experience which will make employees happy they logged on!Įmpowering employees to manage their own HR needs # For example, a responsive navigation menu can be used to showcase vital information and links, allowing users to find their way instantly, even the first time. Unnecessary pages which needlessly clutter up the site should be removed, while also prioritising a clean navigation. For some brands, this means reducing site complexity and keeping a super simple site map and navigation so that users can find their way around quickly. User experience should always be a primary concern when building an interactive portal. The brand logo is utilised, while an independent HR portal name should be displayed prominently, neatly distinguishing it from a company’s main site.Ĭombining a professional, slick look and feel with the key requirement to enhance brand recognition enables us to increase employees’ comfort, confidence and enthusiasm for the portal. ![]() The emphasis here is on incorporating familiar colours, images and styles that form the company’s brand into the portal, to build the sense of natural continuity for employees. By carefully considering company brand guidelines, branding on the HR portal helps employees feel that instant personal connection, identifying with their new tool right away to promote positivity and buy-in. When logging into their portal, what should strike employees first is the feeling of familiarity through the use of refined branding. ![]() However, it’s important to remember that user experience (UX) should be at the forefront of the design process. To ensure you’re offering the best possible HR experience, counting towards overall better EX, a self-service portal has the power to allow employees to efficiently resolve their questions and submit HR requests and form details. Some key goals might include achieving a solid net promoter score and improving your first contact resolution rate. With all-new HR technology solutions today, it’s important that brands aim to provide a better, more consistent service to their employees. Having completed this work, it felt like a great time to put something out there on the subject of the HR Helpdesk Portal and how to make the most of it as part of the wider employee experience (EX) space. Oracle offers a flexible portal via it's Oracle HR Helpdesk solution, which opens up a world of convenience for employees and their HR department when it comes to case management and questions from employees.īoxfusion recently provided a brand new Oracle HR Helpdesk solution to a global media giant using Oracle Service Cloud (part of Oracle CX Cloud).
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